Quality assurance is an integral part of RGL’s culture. The effectiveness of any client relationship is contingent upon the commitment to quality of an agency’s management and staff. Without a strong personal commitment to high quality from everyone involved, quality control, in any real sense, simply cannot happen. Such things as quality control check points, supervision, and systems support will all be ineffective if everyone involved does not believe in the value of performing at the highest level possible.
By focusing our benchmarks and quality assurance goals on individual client-driven needs, requirements and preferences; we maintain long term, mutually profitable quality partnerships with our clients, high employee retention, and a management team that understands that serving our clients defines who we are as an organization – and we can never be satisfied with the status-quo.
We understand the unique requirements of working with patients, and the complexities of healthcare billing and collections. Our clients tell us that our dedication to quality and excellence has consistently kept us a step above our competition. This is because our clients define quality, not us. Our job is to understand and embrace that definition, and do everything within our power to deliver on that expectation every single day.
We simply do not allow for anything but the highest quality work. We have found it less expensive to do things right the first time, and this is part of our corporate culture.