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Patients & Clients Relationship

Outstanding Patient Relations

Unlike most agencies, RGL takes a counseling approach with patients.  Our approach not only reduces complaints but also increases collections.  We will work with your patients to help them understand their bill. In a spirit of cooperation, we help them to understand repayment options.  We will also educate your patients as to whatever financial assistance options are available to them.  In many instances the patient simply does not understand their bill.  RGL excels at explaining medical bills in a manner that provides the patient with a clear understanding of the charges.  Working with the patient in this way leads to a dramatic increase in payments coupled with outstanding patient relations.

Collector’s Pledge

  • I believe every person has worth as an individual.
  • I believe every person should be treated with dignity and respect.
  • I will make it my responsibility to help consumers find ways to pay their debts.
  • I will be professional and ethical.
  • I will commit to honoring this pledge.

Exceptional Client Service

Our approach to client service is to provide you with a “Total Service Package” build around Your definition of the ideal agency relationship.  We will work continuously with you to refine and enhance every aspect of our relationship, including outstanding communications and reporting.  Our goal is to be “pro-active versus “re-active” in identifying areas for improvement.

For RGL, this is a core capability and an essential element of our corporate character that defines who we are as an organization. While our staff are all RGL employees, they know that they work for you.

Total Transparency

We believe in total transparency as a fundamental element of a true quality partnership. We give our clients online access to their accounts 24/7/365.

“Partnership” is key.  Continual communication between our staff and yours ensures that we stay on the same page with target dates, goals and understanding each other’s processes and procedures.