Our Mission is clear.
Our Mission is to deliver on each Client’s
definition of the ideal agency relationship
– every single day.
Provide a Revenue Cycle Management Service that exceeds our clients’ expectations.
Develop a strong profitable organization through high efficiency and productivity so that we may further advance our people by providing better job opportunity, security and personal growth.
Lead by example maintaining high standards of morals and values, always encouraging integrity, honesty, and teamwork in a healthy work environment.
Realize that yesterday’s success could be tomorrow’s failure if we do not constantly search for a better way.
RGL has been in the collection business since 1964. Our focus is on providing superior client service while using our “Positive Collections” approach with consumers. RGL Positive Collections is based on a non-confrontational approach built on cooperation, in contrast to the hard-line approach used by so many collection agencies. The importance of outstanding consumer relations is one of the keys to the RGL difference.
A Quality Partnership With RGL
Outstanding patient relations is of paramount importance to us. It is our job to increase collections while enhancing your image through “Quality of Service”.
Even excellent recovery rate will be undercut and diminished in value if the agency increases its client’s costs through inefficiency and increased administrative burden – whether through patient complaints, inaccurate reports, or poor client service.
RGL defines a quality partnership by the total value we provide to our clients:
a. patient relations
b. responsive client service
c. efficiency and accuracy in communications and reporting
d. total compliance with all contractual requirements
e. effective data security and HIPAA compliance
RGL Gives Back to the Community
Community service matters. Because RGL believes in giving back to the community, managers and staff participate in many charities. We seek to be a positive force, reflective of the quality of our people and the needs of the community. Some of the charitable efforts the RGL team supports are:
- March of Dimes walk-a-thon
- Helping needy families at Christmas through Department of Family and Children Services
- Safe Harbor (helps runaways or kids who have no home or were taken away from their parents)
- RGL donates regularly to St Judes, Feed the Children, Christopher Reeves Foundation, Special Olympics, American Cancer Society, Living Well Ministries, Plan USA (we sponsor 2 children until they are grown and then pick 2 more—which we have done this for years).
Mr. Lemmond and his staff have proven to be experts in the healthcare revenue cycle arena. Tanner has experienced a significant improvement in the collections and resolution in the self pay and insurance accounts assigned to their organization. We have challenged them from time to time with some unique projects. They are quick to accept the challenge and perform well. This is a sign of a true partnership.Tanner Health System
Ronnie and associates has responded timely and creatively to Houston Healthcare whenever there has been a need. We value their performance.Houston Healthcare
Ronnie has a vision and the ability to move his organization to where he has set his goals to beHabersham Medical Center
RGL Associates, Inc. provides Southeast Georgia Health System and Cooperative Healthcare Services, Inc. with both early out and collection services. Ronnie Lemmond and his staff have been an integral part of our billing program and processes since May 2001. They provide state of the art technology to handle our accounts efficiently as well as superior customer service.Southeast Georgia Health System